FTP Support

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FireFTP Support
  • ** The images below are from a Windows computer, but because this application is web-based, these instructions apply to both Windows and Mac.
  • First of all, you need Firefox to run FireFTP. It was not created as a standalone program, but as an extension to the Firefox browser.
  • To install FireFTP, go to http://fireftp.mozdev.org and click on the 'Download FireFTP' link on the main page.
  • You need to let the page finish loading in order to click the Install link (do not click on the Stop button). Firefox might display a thin yellow bar at the top saying that it has blocked installation – you will need to click on the button on the far right to add FireFTP to your "white list" of sites that you approve of.
  • Go to your menu bar and click Tools->FireFTP.
  • Make sure you have successfully restarted Firefox after installation; otherwise FireFTP will not be fully installed.
  • When FireFox re-opens select Tools from the toolbar.
FireFTP Support - Set-up menu
  • To connect to an FTP server and use FireFTP to transfer files:
  • Under the accounts menu, select "Create an account..."

FireFTP Tutorial - Create an account

  • Go to the "Host" field and enter in the name of the server you wish to connect to.
  • After that's done, if you wish to logon anonymously, check the Anonymous box. However, most times you will need to enter your login and password as well so enter those in the appropriate fields.

FireFTP Tutorial - account manager

  • Click Ok to save the account information and to close the dialog.
  • Finally, click the "Connect" button to make the connection to your site.

FireFTP Tutorial - connection information

FireFTP Tutorial - file manager view


Additional Optional Settings

  • Our support staff often receives request for help when users find that they cannot delete file folders. The reason for this is that although the file folder appears empty there are still 'hidden' files int he folder that must be removed before the folder can be deleted. By default FireFTP does not display hidden files and so users can't delete what they can't see.
  • The following instruction are to set your FireFTP to display hidden files. These settings are OPTIONAL and are not required to run FireFTP, buy they just might save you some time and confusion.
  • On the far right of the FireFTP screen you will see a Tools menu as illustrated below. Click it.

FireFTP Tutorial - access additonal setting tools

  • A small drop-down will appear. Select Options

FireFTP Tutorial - select options

  • When the Options menu window opens, click the Show hidden files checkbox and then click Ok to save the settings.

FireFTP Tutorial - Show Hidden files option

  • Your FireFTP is now configured to show hidden files.