Knowledge Base

• How do I set up a new E-Mail account?
• What information do I need to set up a new mail client?

• What is the maximum file size for attachments?
• I cannot send or receive E-Mail from my account. What can I do?
• I cannot send mail from my E-Mail account. What can I do?
• I cannot receive E-Mail from my account. How can this be fixed?
• Mail is taking too long to send from my E-Mail account. How can it be made to go faster?
• My E-Mail is bouncing. How do I stop it?
• I've received a Spam. To whom do I report this?

• What is an E-Mail account alias?
• What's the difference between a mailbox and an alias?

• What is forwarding?
• My E-Mail forwarding is not working. How do I make it work?

• Is there an auto-responder system available for E-Mail at Hosting 4 Less?

• How do I set up my Hosting 4 Less POP account to receive mail?
• How do I set up my mail client application to receive Hosting 4 Less POP Mail?
• How do I send mail from my Hosting 4 Less POP account?

• Do you provide E-Mail boxes under my domain?
• How do I change my E-Mail password?
• Does Hosting 4 Less provide any mailing list services?
• Why does Netscape Messenger constantly request that I re-enter my password?
• What is the storage capacity of my mail box?

How do I set up a new POP E-Mail account?

1. Login into your control panel.
   
2. Click on Account Creation/Modification/Status.
   
3. Locate the "POP ONLY ACCOUNT CREATION BOX".
   
4. Enter the desired username in the username field such as joe.
   
5. Enter the desired password in the password box such as mypass43x121.
   
6. Enter the full email address like joe@yourdomain.com in the email address field.
   
7. Click on the button "POP ONLY ACCOUNT CREATION".
   
8. Now Refer to the section in the knowledge base "How do I set up my Hosting 4 Less POP account to receive".  Or simply click on email support in this support site to see how to configure your email client to start receiving your newly created email account.

• If you cannot send mail at all, there may be problems with your mail client or server. Check the setting on your E-Mail client. If you cannot resolve the problem yourself, call Hosting 4 Less Support at 888-818-0444.
  
• If your mail is taking a long time to get to the recipient, you may want to try doing a ping and a traceroute to make sure that the server is reachable. Also, check for DNS problems. If the problem persists, call Hosting 4 Less Support at 888-818-0444.

1. The mail server keeps a configuration file for the forwarding information
   
2. A piece of E-Mail comes in, addressed to someone at your domain.
   
3. The E-Mail server software finds the listings for your domain name in the configuration file.
   
4. It checks for the specific alias at your domain.
   
5. If it finds the alias specified, it will forward the mail to the specified address.

1. Login Into Your Control Panel and Click on Email Aliases/Forwards
   
2. Click On Auto Responders/Multiple Recipients.
   
3. Type in yourdomain-identifier.  Where identifier is what you want it to be some unique username.
   
4. Click on Autoreply From File from the "Alias To" Row.
   
5. In the window next to it type in /home/yourdomain/filename.extension.  Where filename.extension is the name of the file that contains the text of the autoreply that you want to sent to the person who sent you the email.
   
6. Click Create.  After screen refreshes the next step is optional.  You can send mail that mail from the person who sent it to you to another location along with sending an autoreply. The steps below tell you how to do that.
   
7. Click on the 2nd "Alias to" Row and click on Email Address.  In the window to the right enter the desired email address you want the sender's email to go to.
   
8. Click create again.

1. Choose Services from the Tools menu.
2. Click Add, make sure Internet E-Mail is selected and click Ok.
3. In the General box, enter the name with which you want to refer to the email (not relevant to configuring email).
4. Enter your name in the Name box (not relevant to configuring email).
5. Enter your organization in the Organization box (not relevant to configuring email).
6. Enter your email address in the E-mail box (example: john@yourdomain.com).
7. Enter the return address in the Reply box (example: john@yourdomain.com).
8. Click the Servers tab at the top of the dialog box.
9. Enter yourdomain.com as your Incoming Mail (POP3) server.
10. Enter your Internet Service Provider's Outgoing Mail (SMTP) server.
11. Enter the Account Name (as seen in site toolbox user account name) (example:D########-john).
12. Enter the Password for the POP Account.
13. Complete the setup process with responses appropriate to your computer and your preferences.

1. Choose Accounts from the Tools menu.
2. Click Add and Choose Mail.
3. Enter your name.
4. Enter the Return Address (example: john@domain.com).
5. Choose POP3 as your server type. Enter domain.com as your Incoming Mail server. Enter your Internet Service Provider's Outgoing Mail server.
6. Enter the Mailbox (example: sv999999a). Enter the password for the Mailbox.
7. Complete the setup process with responses appropriate to your computer and your preferences.

1. Choose Preferences from the Edit menu.
2. Choose Mail & Groups.
3. Choose Identity.
4. Enter your name. Enter the POP E-Mail Address (example: sv999999a@domain.com). Enter the Return Address (example: john@domain.com).
5. Choose Mail Server.
   Enter the Mailbox (example: sv999999a).
6. Enter your Internet Service Provider's Outgoing Mail server. Enter domain.com as your Incoming Mail server.
7. Complete the setup process with responses appropriate to your computer and your preferences.

1. Choose Options from the Tools menu.
2. Click Getting Started.
3. Enter your name.
4. Enter the Return Address (example: john@domain.com).
5. Enter domain.com as your Incoming Mail server.
6. Enter the Mailbox (example: sv999999a).
7. Click Sending Mail. Your return address should already appear.
8. Enter your Internet Service Provider's Outgoing Mail server under SMTP server.
9. Complete the set up process with responses appropriate to your computer and your preferences.

Check out our screen shot tutorials for configuring your email under "Email Support"