Knowledge Base

Knowledgebase

FAQ E-Mail
Set-up and New Accounts
Sending/Receiving
Aliases
Forwarding
Auto-Responders
Pop Mail
General




FAQ Set-up and new accounts


How do I set up a new POP E-Mail account?

  1. Login into your control panel.
  2. Click on Account Creation/Modification/Status.
  3. Locate the "POP ONLY ACCOUNT CREATION BOX".
  4. Enter the desired username in the username field such as joe.
  5. Enter the desired password in the password box such as mypass43x121.
  6. Enter the full email address like joe@yourdomain.com in the email address field.
  7. Click on the button "POP ONLY ACCOUNT CREATION".
  8. Now Refer to the section in the knowledge base "How do I set up my Hosting 4 Less POP account to receive".  Or simply click on email support in this support site to see how to configure your email client to start receiving your newly created email account.
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What information do I need to set up a new mail client?

You will need your domain name and any aliases that you will have for your E-Mail account. You may also need to know that the SMTP server is your local ISP's SMTP or yourdomain. Additionally, the POP server is yourdomain.  If you have any questions check out our tutorials on the left hand side under Email Support to help you setup your email if you are still stuck call our support staff.
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FAQ Sending/receiving
What is the maximum file size for attachments?

E-Mail attachments are limited to 5MB in order to enhance the overall performance of your E-Mail service.
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I cannot send E-Mail from my account. What can I do?

If you have tried to send and receive E-Mail within the last 30 minutes, but you still cannot send mail, follow these steps:
  • If you cannot send mail at all, there may be problems with your mail client or server. Check the setting on your E-Mail client. If you cannot resolve the problem yourself, call Hosting 4 Less Support at 888-818-0444.
  • If your mail is taking a long time to get to the recipient, you may want to try doing a ping and a traceroute to make sure that the server is reachable. Also, check for DNS problems. If the problem persists, call Hosting 4 Less Support at 888-818-0444.
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I cannot receive E-Mail from my account. How can this be fixed?

If you can send mail, but not receive mail, try a ping and a traceroute to make sure your server is reachable. You may also want to check for DNS issues, as described in the previous FAQ section. If you cannot determine the cause of the problem and are unable to fix it, please call Hosting 4 Less Technical at 888-818-0444.
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Mail is taking too long to send from my E-Mail account. How can it be made to go faster?

If mail is taking too long to get to a recipient, there could be network or server problems. Try performing both a ping and a traceroute . If you notice slowness or packet loss, call Hosting 4 Less Support at 888-818-0444.
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My E-Mail is bouncing. How do I stop it?

Mail can bounce for many reasons, the most common being oversized mail and improper account settings. If you know how to check your account settings, do so. Most of our accounts have a set limit on the size of mail that can be received of 5MB.
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I've received a Spam. To whom do I report this?

You must call Hosting 4 Less Support at 888-818-0444 to report instances of Spam. We have a process for dealing with E-Mail abuses such as Spam, and will handle the situation accordingly.
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FAQ Aliases
What is an E-Mail account alias?

When your domain name is set up,  You can set up a main email address such as (you@yourdomain.com)  Then names for the account (such as joe@yourdomain.com), can receive E-Mail that will be re-directed to the original address (you@yourdomain.com). An aliased E-Mail address like webmaster@yourdomain.com, info@yourdomain.com, and sales@yourdomain.com, can be convenient for allowing convenient access to you for your customers through email.
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What's the difference between a mailbox and an alias?

When you first get your Hosting 4 Less account, you are assigned a new mailbox. This will contain the E-Mail address username@yourdomain.com. Any aliases added to this box will have the same characteristics as the first E-Mail address. For instance a popular one might be adding an alias of yourname@yourdomain.com. Any E-Mail sent to that second address will forward to the same place as the first address, invoke the same auto-responder as the first, and generally behave just like the first address in all ways except for the fact that the name is different. You can also send mail out under your alias name. On the other hand, arranging for a second E-Mail box means not only that you get a new E-Mail address, but you also get to configure it completely independently of the first.
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FAQ Forwarding
What is forwarding?

Forwarding is a way of sending E-Mail to an address other than the one to which it was originally addressed. We provide unlimited forwarding to POP E-Mail accounts, which are usually included with your account from an Internet Service Provider. Here's how it works:
  1. The mail server keeps a configuration file for the forwarding information
  2. A piece of E-Mail comes in, addressed to someone at your domain.
  3. The E-Mail server software finds the listings for your domain name in the configuration file.
  4. It checks for the specific alias at your domain.
  5. If it finds the alias specified, it will forward the mail to the specified address.
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My E-Mail forwarding is not working. How do I make it work?

Make sure that each of the addresses listed in the forwarding instructions is current, hosted, and paid for! Sometimes people inadvertently leave an old address on the forwarding instructions. If you believe that all of your forwarding settings are correct (including any aliases), call Hosting 4 Less Support for help at 888-818-0444.
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FAQ Auto-Responders
Is there an auto-responder system available for E-Mail at Hosting 4 Less?

Yes.  Auto-responders are used to send automatic responses to people requesting information from your Website. For example, people who want pricing information from you can simply E-Mail price@yourcompany.com. They are then sent an automatic reply with the appropriate information.

The following directions will help you set up your auto-responder E-Mail account:
  1. Login Into Your Control Panel and Click on Email Aliases/Forwards
  2. Click On Auto Responders/Multiple Recipients.
  3. Type in yourdomain-identifier.  Where identifier is what you want it to be some unique username.
  4. Click on Autoreply From File from the "Alias To" Row.
  5. In the window next to it type in /home/yourdomain/filename.extension.  Where filename.extension is the name of the file that contains the text of the autoreply that you want to sent to the person who sent you the email.
  6. Click Create.  After screen refreshes the next step is optional.  You can send mail that mail from the person who sent it to you to another location along with sending an autoreply. The steps below tell you how to do that.
  7. Click on the 2nd "Alias to" Row and click on Email Address.  In the window to the right enter the desired email address you want the sender's email to go to.
  8. Click create again.
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FAQ Pop Mail Questions
How do I set up my Hosting 4 Less POP account to receive mail?

Any mail client software -- such as Microsoft Outlook Express, Netscape Navigator/Communicator, and Eudora ---- can retrieve E-Mail from the Hosting 4 Less POP E-Mail server. Setup varies according to the client software used, but all function in roughly the same manner. The key information to remember is that your POP, SMTP, outgoing, and incoming E-Mail servers are always yourdomain.com/net/org. Your account username and password are the other pieces of information you will need.
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How do I set up my mail client application to receive Hosting 4 Less POP Mail?

For Microsoft Outlook:
  1. Choose Services from the Tools menu.
  2. Click Add, make sure Internet E-Mail is selected and click Ok.
  3. In the General box, enter the name with which you want to refer to the email (not relevant to configuring email).
  4. Enter your name in the Name box (not relevant to configuring email).
  5. Enter your organization in the Organization box (not relevant to configuring email).
  6. Enter your email address in the E-mail box (example: john@yourdomain.com).
  7. Enter the return address in the Reply box (example: john@yourdomain.com).
  8. Click the Servers tab at the top of the dialog box.
  9. Enter yourdomain.com as your Incoming Mail (POP3) server.
  10. Enter your Internet Service Provider's Outgoing Mail (SMTP) server.
  11. Enter the Account Name (as seen in site toolbox user account name) (example:D########-john).
  12. Enter the Password for the POP Account.
  13. Complete the setup process with responses appropriate to your computer and your preferences.

For Microsoft Outlook Express:
  1. Choose Accounts from the Tools menu.
  2. Click Add and Choose Mail.
  3. Enter your name.
  4. Enter the Return Address (example: john@domain.com).
  5. Choose POP3 as your server type. Enter domain.com as your Incoming Mail server. Enter your Internet Service Provider's Outgoing Mail server.
  6. Enter the Mailbox (example: sv999999a). Enter the password for the Mailbox.
  7. Complete the setup process with responses appropriate to your computer and your preferences.
For Netscape Navigator/Communicator:
  1. Choose Preferences from the Edit menu.
  2. Choose Mail & Groups.
  3. Choose Identity.
  4. Enter your name. Enter the POP E-Mail Address (example: sv999999a@domain.com). Enter the Return Address (example: john@domain.com).
  5. Choose Mail Server.
    Enter the Mailbox (example: sv999999a).
  6. Enter your Internet Service Provider's Outgoing Mail server. Enter domain.com as your Incoming Mail server.
  7. Complete the setup process with responses appropriate to your computer and your preferences.
For Eudora Light/Pro:
  1. Choose Options from the Tools menu.
  2. Click Getting Started.
  3. Enter your name.
  4. Enter the Return Address (example: john@domain.com).
  5. Enter domain.com as your Incoming Mail server.
  6. Enter the Mailbox (example: sv999999a).
  7. Click Sending Mail. Your return address should already appear.
  8. Enter your Internet Service Provider's Outgoing Mail server under SMTP server.
  9. Complete the set up process with responses appropriate to your computer and your preferences.

Check out our screen shot tutorials for configuring your email under "Email Support"

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How do I send mail from my Hosting 4 Less POP account?

Any mail client software -- such as Microsoft Outlook Express, Netscape Navigator/Communicator, and Eudora -- can send E-Mail to the Hosting 4 Less SMTP server. Setup varies according to the client used, however, all function in roughly the same manner. The key information to remember is that your POP, SMTP, outgoing, and incoming E-Mail servers are always yourdomainname. Your account username and password is the other information you will need.  Keep in mind you will have to first check your email before sending your email if you do not use your local ISP's SMTP server.
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FAQ General
Do you provide E-Mail boxes under my domain?

Yes. Hosting 4 Less provides you with up to 100 POP E-Mail addresses under your domain. Hosting 4 Less also provides alias capabilities - such as sales@, support@, webmaster@, etc. - and forwarding capabilities to send E-Mail from one address to another. We can provide you with an E-Mail solution tailored to your changing needs.
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How do I change my E-Mail password?

With your Control Panel you can change your password for email accounts via the control panel option of sub password account change by only entering in the part of your username after the "-" and the new desired password.  This change occurs in real time.
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Does Hosting 4 Less provide any mailing list services?

Yes contact our technical support staff requesting a mailing list be setup for your domain name.  Include the desired name password and from address that the email should have when mail is sent out to the list of recipients.
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Why does Netscape Messenger constantly request that I re-enter my password?

You are probably getting an error message on Hosting 4 Less like this:
        “The mail server responded:
         Invalid userid/password
         Please enter a new password.”

If so, follow these steps to resolve the problem:
  1. Netscape adds the outgoing mail server (SMTP) address to the mail server username. To make Netscape Communicator function properly, go to the Preferences section under the Edit pull-down menu.

  2. Click on the Mail Server listing under the Mail & Newsgroups category.

  3. Edit the Incoming Mail Servers settings to reflect the following:

    Server Name = yourdomainname.com (replace .com with .org or .net, whichever is correct for your domain).

    User Name = Email Username.
  4. Edit your Outgoing Mail (SMTP) Server settings to reflect the following:

    Outgoing Mail (SMTP) Server = yourdomainname.com (replace .com with .org or .net, whichever is correct for your domain).

    Outgoing Mail Server user name = blank
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What is the storage capacity of my mail box?

Your E-Mail box has a total storage capacity of 20MB with a 5MB limit on attachments. These guidelines will enhance the overall performance of your E-Mail service.
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